Yeah, my mom and I met for coffee today at Tully’s. She brought her work laptop and we tried to get it to connect to Tully’s wireless, but that didn’t work very well at all. Stupid XP.
My sister was pretty annoying yesterday. She called with a Mac problem, that turned out to be a user problem instead. She was exporting her document as a Word doc, which was fine. But when she tried to open the .doc, it would try to open it with the trial version of Word on her laptop, not Pages. So I had her change the settings and whatnot so that Pages would be the default for future .docs, but it didn’t change the picture for the icon to a Pages icon. We tried it again, and this time the icon was a nice little Pages icon. Well, it opens in Pages, so that’s all good, right? Apparently not for my sister.
According to her, if it’s a .doc it should show a Word icon. If it’s a .pages it should show a Pages icon. I can see where this comes from, but it seems to also make sense to have it show the icon of the program that it will open in, especially since that’s pretty much how it works universally on Macs anyway.
But no, this is bad, and changing your settings to always show the file extensions (something that is by default hidden, a nice feature I think) is the bane of all existence. The way it should work according to her is that it should always use the icon for the type of file it is, not the program it will open in, and because of this Macs suck a big one.
I mean come on. Is it that hard to understand? Just because you’re a user and one way works better for you, doesn’t mean that it works better for everyone. There are two reasons something isn’t done the way you like it: the company is incompetent, or you are in the minority, meaning that it works better for everyone else. Considering Apple’s reputation, which one do you think it is? Oh, right.
This wouldn’t cause me so much distress if my sister didn’t call me up and expect me to fix the problem and change how the whole computer works for her to make it exactly the way she wants it. There are things she didn’t like about Windows, but she didn’t hold that against them. The Mac is supposed to be the solution to all of her problems, and if I can’t fix it all hell will break loose.
Some of her problems stem from the fact that she doesn’t realize that Macs do things differently, and in the end it makes things easier… but since they don’t work the way she expects them to she gets ticked off. Isn’t this the old-curmudgeon syndrome, not something that happens to a teen?
I’m done with my rant now, I promise.