Sometimes support is fun…

Doing tech support isn’t always the best job in the world. But it’s better when you get to have a little fun with it. As an example here is a ticket response that I sent out today:

Our apologies for the zombie message invasion. We have uncovered the source of the infection and are working to repair it for you. Because the issue is server-side it will just begin working one day, so you should try to delete messages periodically just to see if it’s working. (Sometimes it will even work before the fix too, it’s sort of random.)
So basically, like with any zombie infestation, just keep trying, they’ll stay down eventually. And try not to get bit, that just makes it worse.

Yep, that’s exactly what you want to hear from you tech support team right? Hope I made your day a bit brighter!

Also, I love it when they give me straight lines like “I don’t know how you’ll respond to this, but…” because it lets me do this:

I think I will reply… in wookie:
wwahhowo ohwowoor rcooananahwhrr rahoworcrarrwo.

Oh, that’s not what you meant. Via email of course!

We actually proceeded to carry on the rest of the support interaction in wookie, which is really quite impressive. “ROFL” takes a lot more to say in wookie though, it’s just not a terse language.

Yeah, there are things I’ll miss about doing support.